Refund & Cancellation Policy

Last updated 31 August 2026.

The short version

• Cancel whenever you like, from inside your account or by writing to us. No notice period, no cancellation fee.
• You are charged for a month after you have used it, so cancelling stops the next charge.
• If we charged you for something you could not use, we refund it.
• Refunds go back to the way you paid, within 5–7 working days of being approved.

How the charge works

A month is billed once it has finished, based on the number of workers you actually paid in it. You are not asked for money up front, and you are not charged for capacity you did not use.

If you pay for a year in advance, that is a single payment covering twelve months at a discount.

Cancelling

Cancel from the billing screen in your account, or write to us from the contact page. It takes effect at the end of the month you are in.

Cancelling does not delete anything. Your account becomes read-only: you can still open it, and still download every wage sheet, PF file and ESIC file in it. We do not delete payroll records, because they are the evidence behind filings you have already made.

When we refund

We refund in full when:

• You were charged twice for the same month.
• You were charged after cancelling.
• The service was unavailable for a substantial part of a month you were charged for.
• You were charged for a plan you did not choose.

We also refund the unused part of a yearly payment if you cancel partway through, calculated from the month after you cancel.

When we do not refund

• A month you have already used, where the service was working. You are billed after the fact, so the month was used before it was charged.
• A penalty, interest or loss arising from a filing you submitted. The service prepares files; checking and submitting them is yours.
• An account suspended for breaking our Terms of Service.

How to ask

Write to us from the contact page with your company name and the month in question. We answer within 2 working days. An approved refund is sent within 5–7 working days, to the original payment method — we cannot send it anywhere else.

If we disagree

Tell us why, and a person will look at it again rather than repeating the first answer. If we still disagree, you keep the right to take it further under Indian law.

One thing that is not a refund question

If a payment fails, we do not close your account during a filing week. PF and ESIC are due on the 15th. Between the 1st and the 15th your account stays open for money reasons of any kind, and every export keeps working. You will not have to choose between a subscription and a statutory deadline.